OUR BUSINESS MODEL & info
OUR BUSINESS MODEL,
*We are a vintage/vintage inspired store, we rock to our own drummer and run our company like rock-stars! We feel the past was super cool and its time to make a come back, along with that said our store features what we feel fits into that look and feel, it's not about age! There are no age rules at dirty south vintage! (RULES ARE UNCOOL)! We said it many times and will say it again age is just a number and fashion is ageless. We make the choice what's right for our customers and our shop just like 1985 we are rebels in fashion it's our way or the highway! We have many loyal customers who love us for this reason and we love them back! For those who do not dig our vibe or end up not into us as they say see ya on the flip side and we wish ya the best and peace to all!
2nd and 3rd time around, Pre-loved, Rehashed, Made New, Cool again! Rock-Star!
We believe vintage is a matter of opinion not dictation..
We could name a few website platforms who should really chill.
*VINTAGE INSPIRED MEANING,
Brand New, unworn, made to look old, new material past theme, Rock-Star!
Random item picked for the customer by the choices they make and notes they leave us, not all our listings our mystery, every mystery listing will say if it is or not. If you just placed your order and did not leave notes on likes and dislikes just send us an email anything can be changed if the order was not sent yet. Mystery shopping is our most popular orders, our customers love it and come back for it so that's why we do it :) , if for any reason you got confused or need to make a change please contact us.
If you need help just come to the site and hit the contact us on the bottom left side of the website, we will get back to you as soon as we can within 24 to 48 hours.
*NORMAL SHIPPING TIMES,
15 TO 60 BUSINESS DAYS.
*HOLIDAY SEASON ORDERS,
Please order as soon as possible!
ALL ORDERS SHIP WITH TRACKING NUMBERS.
Please add us to your SAFE SENDER LIST.
*MYSTERY ORDERS & other Orders,
We do allow exchanges if you are not happy with your mystery item order. Please send the order back to us with your full name and address along with your order # . Please do not send orders back without a clear way for us to identify your order as we get a lot of orders this can be very confusing and delay the process for you.
All refunds will have a 5.99 restocking fee deducted from the total order amount to cover shipping and handling charges on orders that where free shipping. Customers who would like to order again can request a 5.99 Gift Card towards there next purchase on the site to cover that cost because we Love you & you Rock!
Check out our Facebook for selfies and other people getting together with us,
The shop does currently have and do handmade items, this means we sell things that we change or modify. We take an item we think is cool or could be cool and make it super cool!
*For example we take a pair of ok jeans and make them into super awesome distressed shorts or we take a pair of shorts and make them into even cooler shorts with distress or color washes and even studs! It might be a small adjustment or a large one but regardless it's all awesomeness after its all said and done! This can add to processing time on orders like that because quality consumes time :).
*Do you drop ship from china?,
lol absolutely not!!! Never not ever!!! I do not sell or ship anything i can not see and hold in my hands to verify what my customers will receive. That's not the rock-star way! We feel that's cheesy and companies who do that loose a lot of quality control. Nope not going to happen here!
*I tried to contact you about a wanelo order and had a hard time,
I do apologize for that! Right now wanelo is not set up to make live contact between there shops and customers directly. We are hopeful in the future they will add this feature for better communications.
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Hope you had fun reading!
Kitty South & Our Rock-Star Team
Dirty South Vintage