Facts & Questions

facts and questions, DSV help Page.

KEEP & STAY INFORMED ABOUT US! :) QUESTIONS & ANSWERS! Because YOU MATTER!

*Questions?
Our support is available 24/7

Support@DirtySouthVintage.com

*Manager's Help Desk,
if you need to speak to a manager or get a faster reply please feel free to send an email to, Support@DirtySouthVintage.com

*PLEASE NOTE, the Shop can take 1 to 8 weeks (avg time 2 weeks.) to complete and ship, at that time a tracking number will be sent when the order has been or being processed or left our shop. If we run a few days late in the Fall, Winter & Summer months please forgive us as this is a very busy time of the year for us. Spring is our slow season.

*Current season status - BUSY

*TO STAY UPDATED ABOUT YOUR ORDERS PLEASE GO AHEAD AND MAKE SURE YOU HAVE AN ACCOUNT WITH US PLEASE IF YOU DID NOT PLEASE MAKE ONE,
https://www.dirtysouthvintage.com/account/login

*UNFULFILLED ORDERS MEAN,
Your order is still processing and we are still working hard to make your order awesome for you!


*FULFILLED ORDERS MEAN,
Your order has been picked and wrapped by the shipping dept and is on route to the united states postal service. Yet a tracking might have or not have been added to your order yet but will be within 24 to 72 hours unless the order confirmation came on a weekend day if so please add a bit more wiggle room. If you are worried we welcome your inquiries.

*TRACKING NOT WORKING,
Please allow the postal service website to update as this happens sometimes.Orders could take 24 to 72 hours for tracking to show movement.

*FACEBOOK MESSENGER,
Support at Facebook is limited at this time.
We are not completely comfortable with customer security in a chat program and would prefer to talk about your order details in a more private setting for your personal privacy.

*(24/7) Live Support,
Support is available 24/7

Support@DirtySouthVintage.com


*NORMAL SHIPPING TIMES,
1 TO 8 weeks. Avg time being 2 Weeks.

~We can not compare to Amazon shipping times.

~We do not drop-ship or use a distribution center.

~The Quality experience makes up for it.

~Life is not a rush chill and slow it down Rock-stars lol.

~LATE ORDER,

Please don't panic all problems are solvable! Just send us an email, please give us time to reply and start to help and fix the reason your order might have become late/misplaced/lost due to human error.

~Lost Or Misplaced Order,

Our Policy would be to replace the order and reship the items for you, at our cost.

~Why does an order become lost or misplaced?

Due to human error or lost by the postal system. Yes, it happens.
With any business, mistakes do happen it's apart of doing business and it's NOT 100% avoidable. How well a shop handles that for the customer is the most important thing in our opinion. We will do our best to help you if this problem does happen and we will do what's right for the customer in this situation.

*What makes our Store Policy Better?

~We believe we are Pro-Customer! We always ask ourselves (what if it was me)? We do our best to make the right choices on what we believe is right and fair to our customers within realistic expectations. We do not make it hard to resolve an issue, we just get it done.

*HOLIDAY SEASON ORDERS,
Please order as soon as possible!
Due to the high volume of orders, it's best to plan ahead.

~Our Fall season begins the start of Sept 1.st for us. Things like flannels and sweaters go like hot cakes so check your orders out! Don't delay! Other people want your flannels and sweaters. Fall/Winter is competitive.

*TRACKING,
ALL ORDERS SHIP WITH TRACKING NUMBERS.

~Tracking Numbers come by an auto-email and your antivirus might not like it.

*EMAILS, ADD - (no-reply@shopify.com)
Please add us to your SAFE SENDER LIST.
Auto-emails sometimes will end up in your spam folders.
We have auto-emails for all steps and changes to your orders, you should be getting them if not look into your spam folder or they could be bouncing from your email provider.

*VIRUS WARNING PROTECTION & EMAIL AUTOMATED ISSUES,
Because our store works off automated emails, it is possible for the order emails to get triggered as spam, fraud, or dangerous, however, our emails are safe and served through Shopify so please don't worry about this. 

*TROLLS, BEWARE,

Unfortunately, "trolls" try to ruin the fun for everyone! We have had our fair share of them trying to cause us damage. Please try not to listen to or engage the trolls as they live just to cause problems to good companies and anyone they can stir up negative excitement in, they live for it. Reject and Ignore! We take trolling very seriously and we do not stand for it. We keep our legal team updated on trolls comments and activity. All trolls will be banned/blocked and kicked from our community...

*FEEDBACK,

~READ HERE -(Feedback the whole story!)

 

*Social Prof (Trust),

Our Wanelo Store

Our Facebook Store

Our Pinterest Store

Our Instagram Store

 

*SALES AND SALE PRICES,

Previous purchases do not apply to future sales. In order to get the sale price, you must order at the time of the sale. We will not credit orders for items that were not purchased at the time of sale. Sales come and go and change quickly so stay alert and order when you see them!

*Flash Sales,

Not to be confused with normal store prices.

*Under 6.99 Sales,

Not to be confused with normal store prices.

*Sale Info,

We have come up with a system to reward our Followers where we sell

Many items at cost or at very low profit in order to give everyone a chance to shop and build a relationship with us. Profit is not our goal with these items but giving back to our followers as a thank you for being with us on our journey.

 

*MYSTERY ORDERS & other Orders,
We do allow exchanges if you are not happy with your mystery item order. Please send the order back to us with your full name and address along with your order #number. Please do not send orders back without a clear way for us to identify your order as we get a lot of orders this can be very confusing and delay the process for you.

*EXPANDING STOCK,
Due to customer requests and our growth, we will be adding much more items to the store along with a lot of vintage-inspired brand new items that we feel fits in our business model and we are super excited to bring those amazing items to you!!

*SIZE HELP,

https://www.dirtysouthvintage.com/pages/size-help

*REFUNDS,
All refunds will have a 5.99 restocking fee deducted from the total order amount to cover shipping and handling charges. Customers who would like to order again can request a 5.99 Gift Card towards their next purchase on the site to cover that cost because we Love you & you Rock!

*HOW DO YOU ISSUE REFUNDS?

All refunds-are issued back to the card you paid with.

*HOW LONG DOES IT TAKE TO GET A REFUND?
Refunds can take 1 to 30 days to be processed and credited back to your form of payment.

*AM I ELIGIBLE FOR A REFUND IN THE FORM OF CASH?

As long as you return your item and get the return postmarked within 1 to 5 days from time it was delivered to you, then yes, you are!

*WHAT IF MY RETURN IS LATE?

Late returns that are post marked after the 5 days will be issued an in-store credit by Gift-card.


*Our exchange page,
https://www.dirtysouthvintage.com/pages/exchange

*To cancel your auto-ship, does not apply to most.
https://www.dirtysouthvintage.com/pages/cancel-your-membership

*For updates and to stay informed about orders, please make an account,
https://www.dirtysouthvintage.com/account/register
Very important!

*To make or access your wish-list go here,
https://www.dirtysouthvintage.com/a/wishlist

*Our Blog/News,
https://www.dirtysouthvintage.com/blogs/news

*Our Radio Station,
https://www.dirtysouthvintage.com/blogs/news/dirty-south-vintage-radio

*Our Facebook.
https://www.facebook.com/dirtysouthvintage

 

*Free Promo Orders like but not limited to (Sunglasses),

Your orders will ship as fast as we can get each and every order processed. Due to the high amount of free orders that come in time-frames will vary. Due to high amounts of free orders, we can go in and out of stock. We do our best to process these order in a first come first serve. Please read each promo listing from start to end for complete details and rules. All free orders are a one time deal and of no obligation to the customer or our company. When placing a free order the process is the same you will be putting in your shipping address, full name, and email address. If you do not want to receive updates and news from our company please do not place any promo (FREE) orders. You may request to cancel your free order at anytime and remove yourself from our orders database. We do reserve the right to cancel, stop, change or reject promo's at any time for any reason as this offer is 100% Free offer (WHILE SUPPLIES LAST).

PLEASE NOTE - ALL OR ANY FREE PROMOS WAS INTENDED FOR OUR CUSTOMERS ONLY, SOURCED FROM OUR TRAFFIC EFFORTS BEING OUR TARGET MARKET WITH A TRUE INTEREST IN OUR COMPANY. WE DID NOT GIVE WRITTEN OR VERBAL PERMISSION FOR ANY OTHER SOURCE TO LIST OR DISPLAY OUR PROMO ON THERE WEBSITE TO THERE SUBSCRIBERS. WE ARE NOT RESPONSIBLE FOR ANY INFO CORRECT OR INACCURATE LISTED BY THOSE COMPANIES. IF YOU FEEL THERE INFO IS INCORRECT YOU MAY ASK THEM TO UPDATE. WE ARE NOT AFFILIATED WITH THOSE COMPANIES. ANY INQUIRIES ABOUT THERE LISTINGS SHOULD BE DIRECTED TO THEM AND NOT US. DUE TO THIS ALL FREE PROMOS WILL HAVE A SMALL SHIPPING FEE TO AVOID OVERSATURATON OF FAKE OR INFLATED ORDERS AFFECTING OUR TARGET MARKETS POSITIVE EXPERIENCE WITH US. WE WILL CONTINUE TO REWARD OUR CUSTOMERS AND WILL CONTINUE TO IMPROVE THE PROCESS. :)

~READ HERE- Free Promo's, The Good, The bad and the UGLY!

Support Your USA Companies,

Keep shopping in the USA and help support new and better jobs for our local communities and families. USA companies supply new interesting and creative jobs for you and people you love, show your support by shopping in the USA and keep jobs growing and American business alive! We support you and you support us it's a win-win! REMEMBER JOBS MATTER!

*OUR BUSINESS MODEL,
We are a vintage/vintage inspired store, we rock to our own drummer and run our company like rock-stars! We feel the past was super cool and its time to make a comeback, along with that said our store features what we feel fits into that look and feel, it's not about age! There are no age rules at dirty south vintage! (RULES ARE UNCOOL)! We said it many times and will say it again age is just a number and fashion is ageless. We make the choice what's right for our customers and our shop just like 1985 we are rebels in fashion it's our way or the highway! We have many loyal customers who love us for this reason and we love them back! For those who do not dig our vibe or end up not into us as they say see ya on the flip side and we wish ya the best and peace to all!

*VINTAGE MEANING,
Vintage is subjective & the company makes choices & opinions to what we feel works into our business model, We are not the same as other stores nor do we consider another business model in what and how we sell our items and products. We are a unique and stand-alone company. The 2nd and 3rd time around, Pre-loved, Rehashed, Made New, Cool again! Rock-Star items!


~We believe vintage is a matter of opinion, not dictation.We are not like other companies and that's the point! We are us and no one else. We are not interested in being Tom, Dick or Harry and have you not had enough of them already? We believe it is new times and about time for a change. You deserve something more spicy and fun, we got that! We could name a few website platforms who should really chill.

*VINTAGE INSPIRED MEANING,
Brand New, unworn, made to look old, new material past theme, Rock-Star!


*MYSTERY MEANING,
Random item picked for the customer by the choices they make and notes they leave us, not all our listings our mystery, every mystery listing will say if it is or not. If you just placed your order and did not leave notes on likes and dislikes just send us an email anything can be changed if the order was not sent yet. Mystery shopping is our most popular orders, our customers love it and come back for it so that's why we do it :), if for any reason you got confused or need to make a change please contact us. We are open-minded and helpful!

*Handmade Items,
The shop does currently have and makes handmade items, this means we sell things that we change or modify. We take an item we think is cool or could be cool and make it super cool! This makes that item a one of a kind each and every-time!

*For example, we take a pair of jeans and make them into super awesome distressed shorts or we take a pair of shorts and make them into even cooler shorts with distress or color washes and even studs! It might be a small adjustment or a large one but regardless it's all awesomeness after its all said and done!


*Do you drop ship?
We do work with many Suppliers, Brands, and Warehouses the same way any other online normal retailer works. We have different warehouse locations that your order could be shipped from depending on our warehouse supplier.

*Prices,

There are many companies today that are running in the red year after year and hoping to recover at some point. Most of these same companies just end up going out of business or filing bankruptcy. Yes, that's why a lot of stores you love close down. They find themselves making so many over the top unrealistic long-term expectations to there customers like same day shipping. They do this to compete and look better then all the rest, the problem is on the back end the costs this takes to produce that kind of speed runs them out of money. The more they run out of money the cheaper the experience gets on every level to the customer. We run our company with the idea of high-quality experience and sticking around with you for many years to come. We price our store at prices we know our competitive and keeps our business alive and rocking. The world has changed and it's time companies keep it real and evolve with it.

*Where do you source your stock from?
You are asking for our secret sauce lol, As any company we have many suppliers, wholesalers, and middleman we deal with and we worked hard to find and research all our contacts, this was no easy task it took a lot of effort and work as anything worth anything in life you got to work hard.

*I tried to contact you about a Wanelo order and had a hard time,
I do apologize for that! Right now Wanelo is not set up to make live contact between there shops and customers directly. We are hopeful in the future they will add this feature for better communications.

*Did you start your business rich or with a lot of backing like most companies?


*NO! This company started on a pure dream and love for fashion from the ground up by one woman who wanted more for her self in life and has grown from Ground Zero. As her team grows and the company gets larger she is always looking for what she can do better for her customers and the desire to spoil them with her fashion sense and love for the good ole rock in roll/grunge and hipster looks. She believes that music and fashion go together and they both drive each other as styles and trends change, revive themselves, resurface and evolve.


*We are excited about your order!!! Our company strives to make you happy if we at any point did not keep your experience a great one please feel free to drop us a note or letter so we may talk with you about that so we have a chance to turn your order around!

*In the event our company is a bit to new age and forward thinking for your taste we respect that and wish you all the best in finding what works best or better for you! We have no interest in being the same as all the rest, we lead with our personality and love the blending Fashion & Music together! We do not just sell clothes, we are a lifestyle choice!

*In 2016 the owners we were devastated by a fire that took their home and business, it burned it all to the ground. The owners were left with there truck, the clothes on their backs and that was literally it. Left Homeless and everything went up in flames, life as they knew it was starting from the ground up and at complete 0. DSV took a real kick down, after starting off super fast and hitting the ground running. The company was stepped back and forced to fight to restart and regrow. Efforts and achievements were lost and hearts were broken. The recovery has been hard and taken time to run smoothly again. All business stock invested in was gone and this caused a roadblock and backed orders up past our normal turn times. The Girl with her dream never gave up and has continued to fight to keep DSV alive and restart renew and go forward. DSV will live on and get to that sweet spot yet set back a bit The girl will never let the dream be lost. At the worst moment in her life when most would have given up, she refused to quit.

DSV is not just a company it's a true story of a woman who had nothing left to lose and continues to fight to prove to herself a girl can be anything and do anything she sets her heart to.

DSV is restructuring, reorganizing and coming back better than ever.

The day I woke up in my bed to my house burning down from under my bed on the lower level was the day my old life ended and my new life began. AS scary as that was I survived and refused to fail. The fire taught me how to stand back up and fight like a girl!

Rock On!! Kitty South & The Crew
Rebels in Fashion!



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